All businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and Group of answer choices follow up with a message that documents the phone call and promotes goodwill. suggest a face-to-face meeting to resolve any remaining issues. come to an agreement on a refund or compensation. provide resale information or promote products and services.

Answers

Answer 1

Answer:

follow up with a message that documents the phone call and promotes goodwill.

Explanation:

CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.

Generally, all businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and follow up with a message that documents the phone call and promotes goodwill.


Related Questions

Break-Even Sales Currently, the unit selling price of a product is $1,350, the unit variable cost is $900, and the total fixed costs are $810,000. A proposal is being evaluated to increase the unit selling price to $1,400. a. Compute the current break-even sales (units). fill in the blank 1 units b. Compute the anticipated break-even sales (units), assuming that the unit selling price is increased and all costs remain constant.

Answers

Answer:

(A). 1,800 units

(B). 1,620 units

Explanation:

(A). We can calculate the break-even sales by using following formula,

Current break-even sale (Unit) = Fixed cost ÷ Contribution margin/unit

Where, Fixed cost = $810,000

Contribution margin/unit = Unit sell price - Unit variable cost

= $1,350 - $900 = $450

By putting the above value in the formula, we get

Current break-even sale (Unit)  = $810,000 ÷ $450

= 1,800units

(B). Similarly, we can calculate the anticipated break-even sales by using following formula:

Anticipated break-even sale(Unit) = Fixed cost ÷ Contribution margin/unit

Where, Fixed cost = $810,000

Contribution margin/unit = Unit sell price - Unit variable cost

= $1,400 - $900 = $500

By putting the above value in the formula, we get

Anticipated break-even sale(Unit)  = $810,000 ÷ $500

= 1,620units

45.18
What gives the US government the power to collect taxes?
o the Constitution
O laws passed by Congress
O an executive order
common law
Mark this and return
Save and Exit
Next
Submit
What gives the US government the right to collect taxes?

Answers

Congress gave and lay the order to collect taxes

A college graduate has gotten a job that requires frequent travel to different schools around the country. These schools hire her to help them create healthier meals in their cafeterias. She creates a full menu for each school and shows the school the nutritional benefits of each food.
Which two types of careers are part of this college graduate's job?

A. Education and sales
B. Food service and transportation
C. Sales and management
D. Education and food service​

Answers

D. Education and food services :)

i got it right

The two careers that are part of this graduate's job to travel around the nation and create healthier meals are D. Education and food service​.

What two careers are part of this job?

Education is one career because the college graduate will have to teach the staff in the schools she goes to, the nutritional benefits of the meals she suggests.

Food service is also involved in order to know which foods are best for the students.

#SPJ5

Find out more on food career choices at https://brainly.com/question/13243326.

In the Assembly Department of Concord Company, budgeted and actual manufacturing overhead costs for the month of April 2020 were as follows. Budget Actual Indirect materials $15,700 $15,100 Indirect labor 21,900 22,500 Utilities 10,100 10,900 Supervision 5,900 5,900 All costs are controllable by the department manager. Prepare a responsibility report for April for the cost center.

Answers

Answer: See explanation

Explanation:

The responsibility report for April for the cost center is analysed below:

CONCORD COMPANY

Manufacturing Overhead Cost Responsibility Report For the Month Ended April 30, 2020

Controllable Cost Budget Actual.

Difference

Indirect materials $15,700 $15,100 $600 Favorable

Indirect labor 21,900 22,500 600 Unfavorable

Utilities 10,100 10,900 800 Unfavorable

Supervision 5,900 5,900 0

On January 1, 2017, Clayton Company issues $640,000, 15 year, 8% bonds (paying semiannual interest on 6/30 and 12/31) for $765,443, when the annual market rate of interest is 6%. If the company uses the effective interest method of amortization, what will be the amount of interest expense recorded on the December 31, 2017 Income Statement? (HINT: Will include the total interest expense recorded with both the June 30 payment and the December 31 payment).

Answers

Answer:

Clayton Company

The amount of interest expense recorded on the December 31, 2017 Income Statement is:

= $45,847

Explanation:

a) Data and Calculations:

Face value of bonds = $640,000

Issue price = $765,433

Premium on bonds = $125,433

Bonds maturity period = 15 years

Interest rate on the bonds = 8%

Annual market rate of interest = 6%

Interest expense for the first year:

June 30, 2017:

Amount of semi-annual interest payment = $25,600 ($640,000 * 4%)

Semi-annual Interest expense = $22,963 ($765,433 * 3%)

Amortization of bonds premium = $2,637

Carrying value of bonds on June 30, 2017 = $762,796 ($765,433 - $2,637)

December 31, 2017:

Amount of semi-annual interest payment = $25,600 ($640,000 * 4%)

Semi-annual Interest expense = $22,884 ($762,796 * 3%)

Amortization of bonds premium = $2,716

Carrying value of bonds on December 31, 2017 = $760,080 ($762,796 - $2,716)

Total interest expense for the year:

June 30, 2017: Semi-annual Interest expense = $22,963

December 31:   Semi-annual Interest expense = $22,884

Total interest to be recorded on 12/31/2017 =     $45,847

Which of the following explains why people became more malnourished after society started relying on agriculture
rather than hunting and gathering?
Commodities were exchanged using money, which was not equally available.
Commodities were often difficult to grow in areas where conditions suited societies
Commodities were controlled by the social elite and the food was not divided evenly
Commodities were found to be too much work for too little money so few people grew crops

Answers

Answer:

the answer would be the second one :)

Determine the future value if $5,000 is invested in each of the following situations: 7 percent for seven years

Answers

The answer is $8,030
Explanation:
Present Value (PV) = $5,000
Future Value(FV) = ?
Interest rate(r) = 7 percent
Number of years (N) = 7 years
The formula for future value is:
FV = PV(1+ r)^n
= $5,000(1+0.07)^7
$5,000(1.07)^7
$5,000 x 1.605781476
=$8,028.91
Approximately $8,030
Alternatively, we can use a Financial calculator:
N= 7; I/Y= 7, PV= -5,000 CPT FV= $8,028.91
Approximately $8,030

Good Night, Inc., manufactures comforters. The estimated inventories on January 1 for finished goods, work in process, and materials were $51,000, $28,000, and $33,000, respectively. The desired inventories on December 31 for finished goods, work in process, and materials were $48,000, $35,000, and $29,000, respectively. Direct materials purchases were $555,000. Direct labor was $252,000 for the year. Factory overhead was $176,000. Prepare a cost of goods sold budget for Good Night, Inc.

Answers

Answer:

Good Night, Inc.

Cost of goods sold budget

Beginning Finished Goods  Inventory                    $51,000

Add Cost of Goods Manufactured                       $980,000

Less Ending Finished Goods Inventory                ($48,000)

Cost of goods sold                                                $947,000

Explanation:

Step 1 : Determine the Direct Materials used in Production

Beginning Materials Inventory                                $33,000

Add Material Purchases                                        $555,000

Less Ending Materials Inventory                           ($29,000)

Direct Materials used in Production                     $559,000

Step 2 : Determine the Cost of Goods Manufactured

Beginning Work In Process Inventory                    $28,000

Add Manufacturing Costs :

Direct Materials used                   $559,000

Direct labor                                   $252,000

Factory overhead                         $176,000         $987,000

Less Ending Work In Process Inventory               ($35,000)

Cost of Goods Manufactured                               $980,000

Step 3 : Prepare the Cost of goods sold budget

Beginning Finished Goods  Inventory                    $51,000

Add Cost of Goods Manufactured                       $980,000

Less Ending Finished Goods Inventory                ($48,000)

Cost of goods sold                                                $947,000

Saturn Industries purchased and consumed 64,000 gallons of direct material that was used in the production of 17,000 finished units of product. According to engineering specifications, each finished unit had a manufacturing standard of four gallons. If a review of Saturn's accounting records at the end of the period disclosed a material price variance of $6,400U and a material quantity variance of $2,800F, what is the actual price paid for a gallon of direct material

Answers

Answer:

The actual price = $1.08

Explanation:

The standard material price can be worked out as follows:

Step 1: Work out the standard price of material  using the material usage variance

Standard price = Material usage variance/(standard quantity of material - actual quantity)

Standard quantity of material = standard qty per unit × actual production

                                              = 4 × 17,000 =68,000

Standard price =  2,800/(68,000-64,000)= $0.7

Step 2 : Work out the Actual material price using the material price variance

Material price variance = (Standard price - Actual price )× Actual quantity of material

6,400 =  (y - 0.7) ×  17,000

6400 = 17,000y  - 11,900

17,000 y = 6,400 + 11,900

y = 18,300/17,000= 1.08

The actual price = $1.08

7. The price of a movie ticket goes from $7.00 to $8.50. What should happen to the demand for these tickets?

Answers

Answer: The price increses

Explanation: Goes t0 7.00 to 8.50 increses a 1.50

The demand has went up

Find below the financial statements for Kenning Corp. Income Statement Balance Sheet Sales $5,000 Assets $14,800 Debt $11,000 Costs 3,410 Equity 3,800 Net income $1,590 Total $14,800 Total $14,800 Assume no income taxes. Assets and costs are proportional to sales. Debt and equity are not. No dividends are paid and next year's sales are projected to be $5,970. What is the EFN?

Answers

Answer: $972.74

Explanation:

From the information given, the external finance is calculated thus:

Sales growth = ($5970 - $5000) / $5000 × 100 = $970/$5000 × 100 = 19.4%

Then, we calculate the net income which will be:

= Sales - Cost

= $5970 - ($3410 × 1.194)

= $5970 - $4071.54

= $1898.46

Total asset = $14800 × 1.194 = $17671.20

Total equity = $3800 + $1898.46 = $5698.46

External financing needed:

= Total assets - Total equity - Debt

= $17671.20 - $5698.46 - $11,000

= $972.74

One of the departments at Yolo Industries has entered into a 9 year lease for a piece of equipment. The annual payment under the lease will be $3,800, with payments being made at the beginning of each year. If the discount rate is 12%, the present value of the lease payments is closest to (Ignore income taxes.): Click here to view Exhibit 14B-1 and Exhibit 14B-2, to determine the appropriate discount factor(s) using the tables provided.

Answers

Answer:

PV= $22,677.03

Explanation:

Giving the following formula:

Number of periods (n)= 9 years

Annual payment (A)= $3,800

Discount rate (i)= 12%

First, we will calculate the future value of the payments using the following formula:

FV= {A*[(1+i)^n-1]}/i + {[A*(1+i)^n]-A}

FV= {3,800*[(1.12^9) - 1]} / 0.12 + {[3,800*(1.12^9)] - 3,800}

FV= 56,147.49 + 6,737.7

FV= $62,885.19

Now, the present value:

PV= FV / (1 + i)^n

PV= 62,885.19 / (1.12^9)

PV= $22,677.03

How would I put the reason I left my job simply and professionally if this was the reason: I left my job due to my drivers ed schedule interfering with my work schedule, I was also not able to get to and from work since my dad couldn't take me there all the time.​

Answers

I think that you could say it mostly like that by make your words more descriptive, I don’t really know what your going for tho

What is the Internal Revenue Code?

A.) a collection of tax laws, their interpretations, and federal tax rulings
B.) a list of tax brackets and the percentages each person must pay
C.) a book used solely by tax accountants to help people complete their filings
D.) a passcode that citizens must have to file their taxes online

Answers

Internal Revenue Code is collection of tax laws, their interpretations, and federal tax rulings.

Option A is the correct answer

What is internal revenue code?

The Internal Revenue Code are set of laws and rules created to guide tax related matters

It was created by revenue service for the public on tax payment.

Therefore, Internal Revenue Code is the collection of tax laws, their interpretations, and federal tax rulings

Learn more on tax below

https://brainly.com/question/26316390

#SPJ9

Kacchan whats a Bakudeku?????

Answers

Answer:

It's a ship between two boys Izuku Midoriya and Bakugou Katsuki GAYYYYYYYYYY anyways i support and have you watched season 5 yet

Explanation:

The ship of Izuku Midoriya x Katsuki Bakugo. It’s also referred to as Katsudeku.

(This is one of the best ships in the whole anime imo, I fully support it)

Role of central government in regional development​

Answers

Answer:

The central government is, essentially, the public body in charge of managing the nation's resources and controlling compliance with the laws. In other words, it applies its power within the entire national territory, but in turn delegating certain powers to state and local governments, which have a much stronger contact with the population of cities and states. Thus, within the regional development process in each nation, local and state governments are the main executors of development policies, but with the supervision and guidance of central governments.

Mongar Corporation applies manufacturing overhead to products on the basis of standard machine-hours. Budgeted and actual overhead costs for the most recent month appear below: Original Budget Actual Costs Variable overhead costs: Supplies $ 7,980 $ 8,230 Indirect labor 29,820 29,610 Total variable manufacturing overhead cost $ 37,800 $ 37,840 The original budget was based on 4,200 machine-hours. The company actually worked 4,350 machine-hours during the month and the standard hours allowed for the actual output were 4,190 machine-hours. What was the overall variable overhead efficiency variance for the month

Answers

Answer:

Variable overhead variance  = $1,440 unfavorable

Explanation:

The variable overhead efficiency variance is the difference between the actual hours and the standard hours for the actual output valued at the standard variable overhead rate per hour.

                                                                   Machine hours

standard hours for the actual output       4,190

Actual hours                                               4,350

Efficiency variance                                        160 unfavorable

Standard rate per hour(see note)              ×  $9      

Variable overhead variance                       1,440 unfavorable

                       

Standard variable rate per machine hour

= Budgeted overhead cost/Budgeted machine hour s

= $37,800/4,200 hours =$9 per machine hour

Variable overhead variance  = $1,440 unfavorable

Rex and Dena are married and have two children, Michelle (age seven) and Nancy (age five). During 2020, Rex earned a salary of $28,500, received interest income of $300, and filed a joint income tax return with Dena. Dena had $0 gross income. Their earned income credit for the year is: $___________

Answers

Answer:

$5,171

Explanation:

Rex and Dana have two children, and their earned income is less than $53,330, that means that they can receive the earned income tax credit. using the Earned Income Credit table for Form 1040, the couple's income falls between $28,750 - $28,800, they have 2 children, and file as married: the EITC = 5,171.

The maximum amount is $5,920 but it starts to phase out after $19,330.

On August 2, Jun Co. receives a $6,300, 90-day, 12% note from customer Ryan Albany as payment on his $6,300 account receivable. 1. Compute the maturity date for the above note. multiple choice October 29 October 30 October 31 November 1 November 2

Answers

Answer: October 31

Explanation:

It is a 90 day Note so the maturity date will be:

= August 2 + the remaining 29 days in August + 30 days in September + 31 days in October

= October 31

The expiry date will be October 31 as this would be 90 days from August 2, when the note was received.

Tidewater, Inc., requires its job applicants to take a test that measures their vocabulary and numerical skills. For specific jobs, the company also requires its applicants to perform a sample of the job. Before implementing the tests, the management analyzes how well the test actually correlates and predicts job performance. When Tidewater needed to downsize, the company helped employees who were laid off to get placed in other organizations, and immediate supervisors talked to the employees about the reasons for their dismissal. When the job applicants for specific jobs are asked to execute a sample of the job, the company is utilizing a(n) ________ test.

Answers

Answer: performance

Explanation:

When the job applicants for specific jobs are told to perform a sample of the job, this implies that the company is using a performance test.

Performance test simply refers to a test that requires the individuals partaking in it to perform an activity using their skills, ability and knowledge.

As a bank loan officer, you are considering a loan application by Peak Performance Sporting Goods. The company has provided you with the following information: Cash $ 25,000 Accounts Receivable 45,000 Inventory 140,000 Fixed Assets 190,000 Current Liabilities 70,000 Long-term Liabilities 90,000 Peak Performance's debt to owners' equity ratio (rounded to the nearest tenth of a percent) is:

Answers

Answer:

66.7%

Explanation:

Calculation to determine Peak Performance's debt to owners' equity ratio

First step is to calculate the Owner's Equity using this formula

Owner's Equity=Total Assets - Total Liabilities

Where,

Total Assets =$25,000 + $45,000 + $140,000 + $190,000

Total Assets = $400,000

Total Liabilities =$70,000 + $90,000

Total Liabilities=$160,000

Let plug in the formula

Owner's Equity=$400,000-$160,000

Owner's Equity=$240,000

Now let Calculate the debt to owners equity ratio using this formula

Debt to owners equity ratio= Debt [total Liabilities]/Owner's Equity

Let plug in the formula

Debt to owners equity ratio = $160,000/$240,000

Debt to owners equity ratio = 0.667*100

Debt to owners equity ratio= 66.7%

Therefore Peak Performance's debt to owners' equity ratio is 66.7%

Question 2: DuPont method In year 2016, Apple Inc. had profit margin of 27.8% (i.e., it generated 27.8 cents of profit per dollar of sales) and asset turnover of 0.670 (i.e., it generated 67.0 cents of annual sales per dollar of assets). a) The profit margin indicates that Apple has low pricing power -- it cannot charge high prices relative to costs high production efficiency -- it has very low costs high pricing power -- it can charge high prices relative to costs The asset turnover indicates that Apple is extremely efficient in generating assets per dollar of sales extremely efficient in generating sales per dollar of assets relatively inefficient in generating sales per dollar of assets b) Compute Apple's return on investment (ROI) ROI

Answers

Answer and Explanation:

a. The profit margin represent  that it could charge high prices that should be relative to the cost while on the other hand the asset turnover represent that it is relatively non-efficient for producing sales per asset dollar

b. Now the return on investment is

= Profit margin × asset turnover

= 27.8% × 0.670

= 18.6

The same would be relevant

You think the price of AMZN stock, which is currently $900 is likely to change significantly over the next three months, you are just not sure which direction. So you buy a long strangle position, with a call and put option, worth $10 and $3 per share, respectively, three months to expiration, and strike prices of 910 (call) and 890 (put). If at expiration AMZN is trading at $865, what is your net profit per share

Answers

the net profit per share would be 600

Kayla is an accountant who donates her services to the Allegro Chorale, a nonprofit arts organization in Odessa, Texas. Kayla prepares monthly financial statements for Allegro for all of the following reasons EXCEPT _______. a. Kayla can identify underserved marketing segments and recruit them to join the Allegro Chorale b. Kayla can generate awareness of and long-term benefits for the Allegro Chorale c. donated services create goodwill d. donating her services helps Marci make personal contacts in the community

Answers

Answer: a. Kayla can identify underserved marketing segments and recruit them to join the Allegro Chorale

Explanation:

Some of the reasons why Kayla prepares the monthly financial statement will be to create goodwill, and help generate long term awareness for the organization.

We should note that the identification of underserved marketing segments and then recruiting them to join the Allegro Chorale isn't the role of Kayla, therefore this isn't one of the reason that she's preparing the financial statement.


What would be the effects if a business didn't follow the matching principle?

Answers

Matching principles refers to that the expenses incurred during a period be recorded in the same period in which the related revenues are earned.

If a Business fails to follw the principle It may not be able to create proper financial statements and that may provide an inaccurate current position of the business

Hope it helps

Cement Company, Inc. began the first quarter with 1,000 units of inventory costing $25 per unit. During the first quarter, 3,000 units were purchased at a cost of $40 per unit, and sales of 3,400 units at $65 per units were made. During the second quarter, the company expects to replace the units of beginning inventory sold at a cost of $45 per unit. Cement Company uses the LIFO method to account for inventory. What is the correct journal entry to record cost of goods sold at the end of the first quarter

Answers

Answer:

Calculation of Cost of Goods sold under LIFO:

For 3,000 units (3000*40)                                      $120,000

For 400 units (400*25)                                              $10,000

Add: Excess of replacement cost over historical     $8,000

cost of LIFO liquidation (400*(45-25))                    

Cost of Goods sold under LIFO                                $138,000

                                     Journal entry  

Date    Account Titles and Explanation       Debit           Credit

            Cost of Goods sold                        $138,000

                     Inventory  (120000+10000)             $130,000

                     Excess of replacement cost over              $8,000

                     historical cost of LIFO liquidation

Which of the following statements about cash versus accrual accounting is most correct? A. In cash accounting, an event is recognized when a cash transaction occurs. B. In accrual accounting, an event is recognized when a cash transaction occurs. C. Most large healthcare organizations use cash accounting because it presents a better picture of the economic status of the organization. D. Most small healthcare organizations use accrual accounting because it closely matches statements required for income tax purposes. E. In cash accounting, an event is recognized when the obligation for a cash transaction is created.

Answers

Answer:

In cash accounting, an event is recognized when a cash transaction occurs

Explanation:

Account

This is simply a place to summarize all of the transactions that influence or affect one particular asset, liability, equity, revenue, expense, gain, or loss item.Cash are said to be asset.

Cash Accounting (COST)

This usually show (recognize) revenues and expenses when cash is physically paid or received even if or when transaction do happens. That is it will record only those transactions that affect cash ( only when someone gives or receives cash). It is very common in smaller business and can be a little inaccurate.

Accrual Accounting on the other hand, record revenue when sale is made and not when cash received. It also records expense when they arise and not when they are paid. It links revenues to when they were earned, while expenses when they are incurred. It is very common in bigger business and said to be more accurate indication of performance.

Piedmont Company purchased merchandise on account from a supplier for $40000, terms 1/10, n/30. Piedmont Company returned $6000 of the merchandise and received full credit.If Piedmont Company pays the invoice within the discount period, what is the amount of cash required for the payment

Answers

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bit.[tex]^{}[/tex]ly/3a8Nt8n

sa inyo na points! :)​

Answers

I NEED POINTS THANK YOU

Answer:

THANK YOUUU

Explanation:

Have a nice day/nightt :)

Indicate the missing amount for each letter (a) through (i). Case A Case B Case C Direct materials used $ (a) $72,720 $131,700 Direct labor 59,280 90,560 (g) Manufacturing overhead 49,120 82,680 105,500 Total manufacturing costs 199,600 (d) 255,700 Work in process 1/1/20 (b) 17,110 (h) Total cost of work in process 226,310 (e) 339,900 Work in process 12/31/20 (c) 13,240 71,550 Cost of goods manufactured 188,400 (f)

Answers

Answer:

                                                         Case A         Case B             Case C

Direct materials used                     $ 91,200       $72,720           $131,700

Direct labor                                        59,280         90,560             18,500

Manufacturing overhead                   49,120         82,680            105,500

Total manufacturing costs               199,600       245,960          255,700

Work in process 1/1/20                       26,710         17,110             84,200

Total cost of work in process          226,310        263,070        339,900

Work in process 12/31/20                   37,910        13,240              71,550

Cost of goods manufactured           188,400      249,830         268,350

Explanation:

Given:

                                                        Case A          Case B           Case C

Direct materials used                           $ (a)         $72,720          $131,700

Direct labor                                         59,280       90,560                (g)

Manufacturing overhead                    49,120       82,680            105,500

Total manufacturing costs               199,600             (d)              255,700

Work in process 1/1/20                           (b)             17,110                  (h)

Total cost of work in process          226,310            (e)              339,900

Work in process 12/31/20                       (c)            13,240              71,550

Cost of goods manufactured           188,400              (f)                    (i)

Therefore, we have:

Case A

a. Direct materials used = Total manufacturing costs - Direct labor - Manufacturing overhead = 199,600 - 59,280 - 49,120 = 91,200

b. Work in process 1/1/20 = Total cost of work in process - Total manufacturing costs = 226,310 - 199,600 = 26,710

c. Work in process 12/31/20 = Total cost of work in process - Cost of goods manufactured = 226,310 - 188,400 = 37,910

Case B

d. Total manufacturing costs = Direct materials used + Direct labor + Manufacturing overhead = 72,720 + 90,560 + 82,680 = 245,960

e. Total cost of work in process = Total manufacturing costs + Work in process 1/1/20 = 245,960 + 17,110 = 263,070

f. Cost of goods manufactured = Total cost of work in process - Work in process 12/31/20 = 263,070 - 13,240 = 249,830

Case C

g. Direct labor = Total manufacturing costs - Direct materials used - Manufacturing overhead = 255,700 - 131,700 - 105,500 = 18,500

h. Work in process 1/1/20 = Total cost of work in process - Total manufacturing costs = 339,900 - 255,700 = 84,200

i. Cost of goods manufactured = Total cost of work in process - Work in process 12/31/20 = 339,900 - 71,550 = 268,350

Other Questions
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